What Are We Entitled To?
As I have started to go out to restaurants and stores, I have noticed several instances of unacceptable behaviors towards waiters, salespeople, and other customer-service personnel. The loud blowup about a wrong order or slowness of service made me think about what people feel entitled to, like getting the expected services in a timely manner. In The Boston Globe (7/16/21) I read that “some restaurant owners in Massachusetts described customers who are lashing out at employees when they can’t be seated right away or endure longer wait times for their food.” These customers’ behaviors made the staff cry. [Natasha Josefowitz, ACSW, Ph.D]
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Lifestyles, Natasha Josefowitz












